nature.rewards Terms & Conditions
Last Updated: March 1, 2024
icebreaker, a division of VF Outdoor, LLC, is proud to offer the nature.rewards Program (“nature.rewards” or the “Program”).
1. Privacy and Community; Notice of Bona Fide Loyalty Disclosures for Colorado Residents; Notice of Financial Incentive for California Residents.
Your participation in the Program is subject to icebreaker’s Privacy Policy, which may be found at https://www.icebreaker.com/en-us/service-privacy-policy.html. Icebreaker’s Privacy Policy is made a part of these Terms and is incorporated herein by reference. In the event of any inconsistency between these Terms and icebreaker’s Privacy Policy, icebreaker’s Privacy Policy will control.
Notice of Third Parties Who May Receive Your Personal Information:
Icebreaker does not sell consumers’ personal information for money. Icebreaker does, however, share consumers’ personal information with certain third parties in ways that might be considered a “sale” of personal information under certain state laws and regulations, even though icebreaker does not receive any fee from the third parties in exchange. We do not share your information with third parties who knowingly collect and sell the personal information of consumers to other third parties.
When we share information in this way, it is for marketing and advertising purposes or analytics purposes. For example, we allow third parties, who are not our contractors, service providers or affiliates, such as Facebook®, Google® and other advertising networks, to place technologies (such as cookies) on our websites that collect personal information for purposes of personalized advertising to users of our websites and other potential consumers.
We may also share your personal information with third parties to: facilitate our merger or acquisition activities; facilitate internal audits, dispute resolution or investigations; detect and address actual or potential fraud; or comply with various legal obligations or other rules to which we are subject.
The categories of personal information (including sensitive personal information) that we share with these third parties for the purpose of personalized or targeted advertising are: identifiers, contact information, profile information, internet activity, demographic information, and location.
By joining nature.rewards, you agree that we may share your information in this manner. You can request that your personal information not be sold or shared for this purpose here: Your Privacy Choices.
Notice of Bona Fide Loyalty Program Disclosures for Colorado residents: In addition to the other information described in this Paragraph 1 regarding the sharing of personal information, we provide the following information to Colorado residents in accordance with applicable law:
• Bona Fide Loyalty Program Partners and Bona Fide Loyalty Program Benefits provided by each: N/A
• If you exercise your right to request deletion of personal information that we have collected from you, we will no longer be able to verify your identity, making it impossible for icebreaker to ensure we provide benefits to the correct individual. Therefore, if you exercise your right to deletion of personal information, the request will result in a cancellation of your Membership in the nature.rewards Program.
Notice of Financial Incentive for California residents: In addition to the other information described in this Paragraph 1 regarding the material terms of the Program, we provide the following information to California residents:
A. Summary of the Program: free-to-join points-based program. Points earned for purchases and other engagement opportunities including product reviews, referrals and surveys. Points will be earned during each nature.rewards Year. A nature.rewards Year is defined as a year from when you signed up to the nature.rewards Program. For example, if you joined on the 1 April 2020, your nature.rewards year will end on the 31 March 2021.
B. Material terms: The categories of personal information collected to participate in the Program are name, email address, optional gender information, and ongoing purchase history.
C. Opt-in: Online at icebreaker.com by creating an account and indicating that you want to be a nature.rewards Member. Once you've created your nature.rewards account, you will: earn Points on all Qualifying Purchases at icebreaker Retail and Outlet stores in the United States and on Qualifying Purchases made at icebreaker.com, be able to access your Member account balance, and view/print your Rewards Certificates to use for redemption. You will also be signing up to receive Program emails and Member Offers as well as general marketing emails. The Program is also available across icebreaker’s participating retail stores (“Participating Stores”) within the United States. As such, all activities associated with the Program such as membership enrollment, earning points and redeeming of rewards can be done with the assistance of retail staff in the “Participating Stores”.
D. Opt-out: A Member may opt-out of the Program at any point in time by emailing icebreaker's Customer Service team at IB_CS@vfc.com or by calling 1-888-530-0075. Where a Member opts-out, the Member will lose all their entitlements and forfeit all Points accrued, and any qualified Instant Rewards and Tier Rewards will be canceled with immediate effect.
A Member may join the Program at any time.
E. We administer the Program in accordance with the California Consumer Privacy Act (CCPA) and provide the following information to describe the financial incentive, price or service difference:
• To estimate the value of the consumer’s data, we measured the expenses related to the offer, provision or imposition of the Program by GAAP accounting of the cost of acquiring the data divided by the number of Program participants.
• To estimate the Program value per consumer, we measured the accounting value assigned to accumulated points divided by the number of Program participants. To estimate the value of the consumer’s data, we measured the expenses related to the offer, provision or imposition of the Program by GAAP accounting of the cost of acquiring the data divided by the number of Program participants.
For more information about CCPA and data collection, please see the icebreaker Privacy Policy at https://www.icebreaker.com/en-us/service-privacy-policy.html for details on how your information is collected and used.
2. Membership
A. Eligibility: A Member must be at least 18 years of age or above to enroll in the Program. Employees of icebreaker, a Division of VF Outdoor, LLC and all its affiliates and subsidiaries, and/or individuals receiving a discount or free product to represent the icebreaker brand are not eligible.
B. How to Join: Before joining and/or participating in the Program, you are strongly advised to carefully review these Terms. You may register to become a nature.rewards Member online at icebreaker.com by creating an account and indicating that you want to be a nature.rewards Member. Once you've created your nature.rewards account, you will: earn Points on all Qualifying Purchases at icebreaker Retail and Outlet stores in the United States and on Qualifying Purchases made at icebreaker.com, be able to access your Member account balance, and view/print your Rewards Certificates to use for redemption. You will also be signing up to receive Program emails and Member Offers as well as general marketing emails. The Program is also available across icebreaker’s participating retail stores (“Participating Stores”) within the United States. As such, all activities associated with the Program such as membership enrollment, earning points and redeeming of rewards can be done with the assistance of retail staff in the “Participating Stores”.
C. Creating your online account password: When setting up your online account, it is important that you create a complex password and that you ensure that you do not share your password with others. Both of these measures are your responsibility.
D. Updating information: You are responsible for providing the correct email address to receive Rewards Certificates by email and to ensure proper accounting of Points. As a result, each Member is responsible for maintaining accurate and updated personal information, including your email address. (VF Corporation employees must update their personal information for the Program independent of doing so with the Company’s Human Resources Department.) You may update your personal information for your online account online at icebreaker.com.
3. Program Benefits – Earning Points; Membership Levels; Rewards; Referral Program
When a Member joins the Program, they can earn points on purchases made in the United States icebreaker website at www.icebreaker.com/en-us/ for purchases paid for in USD ($), made from, and delivered to, the United States only.
The Program is also available across icebreaker’s participating retail stores (“Participating Stores”) within the United States. As such, all activities associated with the Program such as membership enrollment, earning points and redeeming of rewards can be done with the assistance of retail staff in the “Participating Stores”.
Points will be earned during each nature.rewards Year. A nature.rewards Year is defined as a year from when you signed up to the nature.rewards Program. For example, if you joined on the 1 April 2020, your nature.rewards year will end on the 31 March 2021.
"Participating Stores"
| Store | Physical address |
| PORTLAND | 1109 WEST BURNSIDE STREET, PORTLAND, OREGON 97209 UNITED STATES |
| BELLEVUE SQUARE | 129 BELLEVUE SQUARE, BELLEVUE, WASHINGTON, 98004 UNITED STATES |
| WOODBURN | 1001 ARNEY RD, #611, WOODBURN, OREGON, 97071 UNITED STATES |
A. Earning Points
Points can be earned and accumulated during the nature.rewards Year. Members will receive fifty (50) points when upon signing up for a www.icebreaker.com/en-us/ account and registering as a Member. When purchases are made at www.icebreaker.com/en-us/ or “Participating Stores”, Members will receive ten (10) points for every US$1 spent on eligible full-price product, five (5) points for every US$1 spent on eligible discounted product. Only purchases made on www.icebreaker.com/en-us/ from, and delivered to/within, the United States of America are eligible for points accumulation.
There will be a delay between the time of purchase and the actual award of points to your account. During this period, the status will be marked as 'Pending'. Products that are returned will count towards the deduction of points eventually awarded. Once the points are confirmed and awarded, the status will be marked as 'Confirmed'.
Purchases with other discounts (for example, Pro Membership or other partner, discount or coupon codes) and/or made during a promotional period will not be eligible to be converted to points unless explicitly stated. Accumulated points are used for the sole purpose of determining the Membership Level each Member achieves within a nature.rewards Year and cannot be converted into cash or used to redeem rewards. All the points earned within a nature.rewards Year will continue to accumulate until the end of the nature.rewards year. At the end of the nature.rewards year, all accumulated points will be reset to zero (0).
The Program is also available across icebreaker’s participating retail stores (“Participating Stores”) within the United States. As such, all activities associated with the Program such as membership enrollment, earning points and redeeming of rewards can be done with the assistance of retail staff in the “Participating Stores”.
B. Membership Levels
Levels are tied to the points you earned within a nature.rewards Year. Each Level brings with it associated Level Rewards. You will start off with zero (0) points at Level 0 upon registration as a Member. You will progressively get upgraded to higher Levels upon accumulating a certain amount of points within the nature.rewards Year. Members achieving the Seeker, Adventurer and The Natural tiers will remain within that Level for a maximum of two (2) nature.rewards Years. For example, if John achieves the Adventurer tier on October 1 2020, he will enjoy the tier rewards associated with Adventurer tier right through to the end of his nature.rewards Year 1 and until the end of his nature.rewards Year 2.
C. Rewards
Unless stated otherwise, rewards are typically issued via email, delivered to the email address submitted at the time of registration into the Program.
Rewards in the form of discount coupons can be applied on purchases made on the www.icebreaker.com/en-us/ website subject to their expiry dates.
Each discount coupon must be applied in its entirety within a single order. The discount coupon’s value cannot be partially applied, split across multiple orders or saved for future orders.
Returning any or all items within a purchase that have discount coupon(s) applied shall only result in the refund of the actual final amount paid, in its original form of payment.
If an order has more than one item, the applied discount coupon(s)' total amount deducted is proportionately distributed across all the items in the order. As such, when an order is partially returned, the total amount refunded shall be the original price of the returned items less the proportionate discounts applied on the returned items.
The applied discount coupon(s) will not be refunded, and hence will be forfeited.
More than one (1) coupon code may be applied within a single purchase, as long as the total merchandise value in the bag has a minimum value of US$5 upon application of all discount coupon codes.
D. Nature.Rewards Referral Program
Offer details valid from 4 October 2021 until further notice.
Information on the nature.rewards Referral Program is set out in these Terms and Conditions (Terms). By accepting these Terms you agree to comply with these Terms and all referrals must comply with these Terms to be valid. The General Terms of the icebreaker's nature.rewards Program (General Terms) also apply to this nature.rewards Referral Program. They are available on this page. If there is any conflict between these Terms and the General Terms, these Terms will prevail.
Loyalty Member Rewards for Referring a Friend
1. This offer is only valid for existing icebreaker nature.rewards Members (the referrer) making legitimate referrals to friends and family (the referred friend) who are a new customer to icebreaker.com. A new customer is defined as someone who has not bought on icebeaker.com before, as identified by their email address.
2. The referrer qualifies for a reward of 20% off a future order over $75 for each referred friend who completes their first qualifying order while using their referral code. Subsequent orders made by a referred friend will not entitle the referrer to any further reward.
3. For the referrer to qualify for their kickback reward, the referred friend must be a new customer to icebreaker.com and both the referrer and the referred friend must be over 18 years old.
4. Multiple referral rewards cannot be redeemed cumulatively in a single order. Only one referral reward may be redeemed per order.
5. If not otherwise specified, referral rewards cannot be combined with other discount codes in a single order.
6. Rewards will be delivered to the referrer within 24 hours of the referred friend's completed and qualifying purchase, provided the referred friend's purchase is not canceled. The referrer will be notified by email once a referred friend has completed their qualifying purchase and the reward is available within their nature.rewards dashboard.
7. If the referred friend’s purchase is canceled, this will result in the referral reward being also canceled. In the event a refund is requested on an order in which a referral offer was redeemed, the referred friend’s reward will be void.
8. Rewards will be valid for six (6) months from the date earned by the referrer. Rewards can only be used online at icebreaker.com, not in icebreaker stores.
The referral reward is non-transferable, not valid for cash or cash equivalent and must be used in the currency in which it was received. Referrers should only invite friends or family members in a personal manner after receiving their prior permission. Bulk email distribution, diffusion or distribution to strangers, or any other promotion of the unique link in a manner that would constitute, or appear to constitute, unsolicited commercial email or "spam" in our sole discretion is expressly prohibited. Users who do not comply with the law, including anti-spam laws and data protection laws, shall indemnify us against any liabilities, costs and expenses we may incur as a result of such spam.
Special Offer for the Referred Friend
1. The referred friend qualifies for $20 off their first order (referred friend’s reward). The referred friend’s reward will be valid for six (6) months from the date of issuance.
2. Referred friend’s rewards can only be used online at icebreaker.com, not in icebreaker stores.
3. To qualify for the offer, the referred friend must be a new customer to icebreaker.com and over the age of 18 at the time of ordering.
4. In the event a refund is requested on an order in which a referral offer was redeemed, the referred friend’s reward will be void.
5. The referred friend’s reward cannot be claimed by the same person making the referral.
6. If not otherwise specified, the referred friend’s reward cannot be combined with other discount codes in a single order and only one referral offer may be redeemed per order.
7. The referred friend’s reward is non-transferrable, not valid for cash or cash equivalent and must be used in the currency in which it was received.
Eligibility is limited to individuals only. nature.rewards Referral Program cannot be used by our customers for any commercial or business purposes, including affiliate lead generation, as determined by us in our sole discretion.
4. Changes to the Terms
Membership in the nature.rewards Program and its benefits are offered at the discretion of icebreaker, which reserves the right to terminate, change, limit, modify, or cancel any Program Terms, rules, regulations, benefits, or conditions of participation at any time. The nature.rewards Referral Program is subject to modification or cancellation at any time without notice, at our sole discretion.
We reserve the right, at our discretion, to change, modify, cancel, add or remove any or all portions of these Terms, any policy, FAQ, or guideline pertaining to the nature.rewards Program at any time. We will post the revision date with the revised "Terms" on our website. Electing to remain a Member after a change in the "Terms" constitutes your acceptance of the revised "Terms". The revisions to the Program that icebreaker may make include, but are not limited to, any of the following changes: (i) increase or decrease the number of points for each purchase and activity; (ii) increase the number of Points required to earn an Instant Reward and/or to qualify into a Level; (iii) cease providing a Instant Rewards and/or Level Rewards; (iv) change the method of becoming a Member; (v) institute or add blackout dates for earning Points or using Instant Rewards and/or Level Rewards. In the event of Program cancellation, Rewards Certificates will be issued according to the current Terms for points earned in the final Program Year.
5. E-Mail Notifications
In joining the Program, you may agree to receive e-mail messages from icebreaker from time to time relating to your participation in the Program. If you elect to receive these e-mails, you will receive e-mails relating to your participation in the Program from icebreaker unless you decide to cancel your Membership as per below. (In the U.S., such messages are commonly referred as “transactional e-mails.”)
icebreaker may also send you promotional e-mails with updates, offers and other information regarding icebreaker (but NOT the Program.) You may unsubscribe from receipt of promotional e-mails without affecting your participation in the Program.
icebreaker will try to distinguish e-mail messages relating to your participation in the Program [in the U.S., transactional e-mails] from promotional e-mails; if you’re in doubt as to the type of e-mail you have received, contact icebreaker's Customer Service team at IB_CS@vfc.com or by calling 1-888-530-0075.
6. General Terms of the nature.rewards Program
A. These Terms are void where and to the extent prohibited by law.
B. In the event of a dispute over ownership of a nature.rewards account, the registration will be declared to have been made by the authorized account holder of the email address submitted at the time of registration. For purposes of these Terms, the "authorized account holder" is the natural person who is assigned to the submitted email address by an internet provider, online service provider, or other organization (e.g., business, educational institution, etc.) that is responsible for assigning email addresses for the domain associated with the submitted email address.
C. The Program is for end consumers of icebreaker product only (including VF Corporation employees), and not for commercial (such as “bulk buying”) use. Abuse of the Program by you, including failure to abide by these Terms, purchase or barter of icebreaker product in quantities that evidences commercial rather than consumer intent, the sale or barter (or the attempted sale or barter) of Rewards Certificates, Points, or promotional offers, and any misrepresentation of fact relating thereto or other improper conduct as determined by icebreaker in its sole judgment may result in cancellation of a Member's nature.rewards account and future disqualification from Program participation, forfeiture of all Points accrued, and cancellation of previously issued but unused Reward Certificates. At our discretion, we may prosecute abuse of the Program to the fullest extent of the law.
D. A Member may opt-out of the Program at any point in time by emailing icebreaker's Customer Service team at IB_CS@vfc.com or by calling 1-888-530-0075. Where a Member opts-out, the Member will lose all their entitlements and forfeit all Points accrued, and any qualified Instant Rewards and Tier Rewards will be canceled with immediate effect.
E. Points are not transferable and may not be combined among Members or conveyed by any means to anyone, including through a Member's estate, and may not pass to a Member's successors and assigns. Accrued Points do not constitute property of the Member. Accrued Points are not transferable by the Member upon death, as part of a domestic relations matter, or otherwise.
F. By agreeing to participate in the nature.rewards Program, you release icebreaker, any of its parents, subsidiaries and affiliate entities, and each of the respective, directors, officers, employees and agents of any of the foregoing (the "Released Parties") from all liability with respect to the misdirection or misuse of any Points or Rewards Certificates or the use of any Rewards Certificates by an individual other than the nature.rewards Member who earned the Rewards Certificate. You further agree through your agreement to participate in the Program to release the Released Parties from and against any and all claims, damages, losses, liabilities, and other expenses (including, without limitation, attorney's fees) relating to your participation in the nature.rewards Program, use of Rewards Certificates, or agreement to these Terms.
G. The Released Parties make no warranty, express or implied, including, but not limited to, any warranties of merchantability or fitness for a particular purpose with respect to nature.rewards, membership in nature.rewards, or any products or services related to nature.rewards.
H. The “Program" and these "Terms" will be governed by and construed under the substantive laws of the State of Delaware, without reference to conflict-of-laws considerations. The parties submit to the non-exclusive jurisdiction of the Courts of the State of Delaware.
I. The icebreaker logo, nature.rewards Program logo, and other logos and taglines are the intellectual property of icebreaker, or an affiliate.
