Customer Service

Terms & Conditions

 

Welcome to www.icebreaker.com (the Site).

In these terms and conditions (Terms), “icebreaker” “we”, “our” or “us” means icebreaker, a Division of VF Outdoor, LLC, and any reference to “you” or “your” refers to you.

When you access, browse, view, use, or order our products from the Site you agree to be bound by these Terms and any policies that we refer to in these Terms, including the following:

Your privacy is very important to us. Please read our Privacy Policy for information about how icebreaker collects, uses, holds or discloses any personal information about you.

We may amend these Terms from time to time by posting the revised version on the Site or sending you an email before the effective date of any amendment. If you continue to use our Site following the effective date of an amendment to these Terms, then you will be deemed to have accepted the amendment. If you do not accept any amendment to these Terms you will not be penalised by us, however you may no longer use the Site from the effective date of that amendment.

 

Terms of Sale

Our Terms of Sale apply to you when you purchase a product from us on the Site, and you agree to be bound by our Terms of Sale when you order a product from the Site.

    Checkout and your order

  1. When you complete the checkout process on the Site, you are submitting an order for products and this constitutes an offer to purchase the products. icebreaker may not accept your offer for any reason.
  2. Your offer is accepted by icebreaker when you receive an email from us confirming that your order is successful and has been accepted.
  3. Once we have confirmed that your order has been accepted, it cannot be amended or cancelled.
    4.  

    Your account with us

  4. To complete your order you may need to create an account with us. Only one account is permitted per person.
  5. When you create an account you must provide us with true and correct information, and you must update us of any changes to information relating to your account.
  6. You must keep your password confidential and secure and you agree to accept responsibility for all activities that occur under your account. icebreaker will not be responsible for any loss or damage that arises out of your failure to maintain the confidentiality of your account and password.
  7. If you are under 18, you may use the Site only under the supervision of a parent or guardian.
    8.  

    Accuracy of product descriptions

  8. We do our best to display accurate information on the Site, however the information on our Site may not always be up to date, accurate or complete, including (for example purposes only) product descriptions, photographs or pricing information. Measurements on the Site are approximate only.
  9. If a product that you have purchased is not as described or pictured, you may return that product to us in an unused condition and we will provide a refund for the product to you.
    10.  

    Product availability

  10. Products displayed on the Site may not be available for purchase in all icebreaker stores or on the Site. Some products may only be available to purchase on the Site.
  11. icebreaker may change or discontinue products at any time without any prior notice to you.
  12. If you have placed an order for a product that is no longer available (or becomes unavailable), icebreaker will work with you to either provide a refund, credit, or substitute a similar product and apply any price differences to your order.
    13.  

    Prices

  13. All prices on the Site are in USD dollars and are exclusive of sales tax.
  14. You may also be charged a shipping fee in accordance with the Shipping Policy and the Shipping Terms and Policies set out in clauses 18 to 21 of these Terms of Sale.
  15. We may change the prices on the Site at any time, however if you submit an order for a product before any price change, then the purchase price for the product will be the price that was shown on the Site at the time you submitted your order.
    16.  

    Terms of Payment

  16. We accept payment on the Site via PayPal, Visa, MasterCard, Amex, Discover, and Klarna. You represent and warrant that (i) the credit card information you supply us is true, correct and complete, (ii) you are duly authorized to use such credit card for the purchase, (iii) charges incurred by you will be honoured by your credit card company, and (iv) you will pay charges incurred by you at the Price, including all applicable taxes, if any.
  17. When you pay by credit card, the payment will be processed by third party Adyen on behalf of icebreaker.
    18.  

    SHIPPING TERMS AND POLICIES

  18. Please see our Shipping Policy for information about our shipping conditions.
  19. The shipping costs for your order are listed on the Site during the checkout process.
  20. If you have any questions about shipping please contact icebreaker on the numbers set out in the Shipping Policy.
  21. Risk and title in the products that you have purchased will pass to you at the point of shipment.
    22.  

    Returns

  22. You may return any product you have purchased directly from icebreaker as long as it is unworn, unwashed, and in the original packaging. A product may be returned for a refund for any reason 30 days from the date the parcel is received.
  23. For more information visit the Returns page on the Site.
    24.  

    Warranty

  24. Subject to any of our obligations at law, icebreaker will replace your icebreaker garment within 12 months of purchase if it has faulty fabric, stitching or manufacturing. Please return your garment as soon as possible so we can assess its condition and send you a replacement.
  25. Please contact  or call 1 888 530 0075 for instructions on how to return a garment under this warranty or visit the Returns page on the Site.
  26. OUR RESPONSIBILITY FOR DEFECTIVE PRODUCTS IS LIMITED TO REPAIR, REPLACEMENT OR REFUND AS SET FORTH IN THIS CLAUSE. NEITHER ANY PERFORMANCE OR OTHER CONDUCT, NOR ANY ORAL OR WRITTEN INFORMATION, STATEMENT OR ADVICE PROVIDED BY US OR ANY OF OUR SUPPLIERS, AGENTS OR EMPLOYEES WILL CREATE A WARRANTY, OR IN ANY WAY INCREASE THE SCOPE OR DURATION OF THIS LIMITED Warranty
 
 

Site Terms of Use

When you access, browse, use or view the Site, you accept these Terms of Use.

    Your use of the site

  1. You may not:
        (a) reproduce, adapt, copy, distribute or incorporate in any other work, in whole or in part, any information, content or material from this Site, including any trade mark appearing on the Site, without the written permission of icebreaker;
        (b) use the Site for any illegal activity, or for any activity that would cause us to breach any law;
        (c) use the Site in any way that may bring us into disrepute, or for any activity that is inappropriate, including any use that is obscene, offensive or abusive; or
        (d) create a link to the Site (or any part of the Site) from any other website, without the prior written consent of icebreaker.
    2.  

    Copyright

    This Website is protected under copyright law and all rights reserved except as expressly provided herein. Individual documents, pages, or components may contain different copyright notices and/or additional proprietary notices.

    If you believe that your work has been copied in a way that constitutes copyright infringement, please notify the Icebreaker agent for notice of claims of copyright infringement ("Copyright Agent"), at:

    Icebreakercopyrightagent@vfc.com
    Or
    Attn: Copyright Agent / General Counsel
    icebreaker Website
    VF Intellectual Property Services, Inc.
    3411 Silverside Rd., 200 Hanby Building
    Wilmington DE 19810
    Phone: 720-778-4000

    In order to be effective, a notice of copyright infringement must be made in writing and include:

    1. Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works are covered by a single notification, a representative list of such works;

    2. Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit the Copyright Agent to locate the material (e.g., the URL);

    3. Your contact information, such as an address, telephone number, and email address at which you may be contacted;

    4. A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and

    5. A statement that the information in the notification is accurate, and under penalty of perjury, that you are the owner of the exclusive right that is allegedly infringed or that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed; and

    6. Your physical or electronic signature.

    In accordance with the Digital Millennium Copyright Act (DMCA) and other applicable law, Icebreaker has adopted a policy of limiting access to or terminating the online accounts of users who are deemed repeat infringers. Under Icebreaker’s policy, a ‘repeat infringer’ is any user who repeatedly fails to adhere to Icebreaker’s Terms of Use or local law by repeatedly submitting that infringes the rights of another party.

     

    Information on the site

  2. The copyright in all information, material, content (including rights in text, graphics, arrangement and design) that is displayed, or available on the Site belongs to icebreaker or its licensors.
  3. Nothing in these Terms constitutes a transfer or licence of any of our intellectual property rights, including any intellectual property rights that we have in and to the information, material or content that is displayed or available on the Site.
  4. icebreaker may change the information, content or material that is displayed or available on the Site at any time without any notice.
  5. icebreaker does not accept any liability for any information, content or material that appears on the Site that is made in an unauthorised manner, or that is posted or uploaded to the Site by another user of the Site.
  6. Any information on this Site that relates to any activities (for example hiking, mountaineering, rock climbing or other outdoor activities) is not intended to act as an instruction manual for these activities. You are responsible for your safety and actions when carrying out those activities.
    7.  

    Access to other websites

  7. This Site may contain links to third party websites that are not under the control of icebreaker. icebreaker does not endorse, and is not responsible in any way for any information, content or material that is available on such third party website.
    8.  

    Limitation of liability

  8. You use the Site at your own risk, and to the extent permitted by law icebreaker will not be responsible or liable for any loss or damage caused by spyware, viruses, worms, trojan horses or other items of a destructive nature that may be transmitted to your computer by use of the Site, its servers, or e-mail sent from icebreaker.
  9. You agree that the Site:
        (a) will not operate on a continuous basis, and may be unavailable from time to time (including for maintenance purposes); and
        (b) icebreaker may, at any time and for any reason, make the Site, or any part of the Site unavailable to you or any other person.
  10. To the extent permissible by law, icebreaker makes no warranties of any kind, express or implied, as to the operation or security of the Site.
 
 

General

    Severability

  1. If any provision contained in these Terms is held to be invalid or unenforceable by any judicial or other competent authority, all other provisions of these Terms will remain in full force and effect and will not in any way be impaired
    2.  

    Notices and electronic communications

  2. We may provide you with notices, including notices relating to these Terms by way of electronic communications, including by email or other electric communication through the Site.
    3.  

    Force majeure

  3. We have no liability to you for any lack of performance, unavailability or failure of the Site, to supply you any product, or failure to comply with these Terms where the same arises from any cause reasonably beyond the control of icebreaker.
    4.  

    Liability to you

  4. Subject to our obligations under law, our total liability to you will be limited to the amount actually paid by you for the purchase of products from the Site. THE REMEDIES DESCRIBED ABOVE ARE YOUR SOLE AND EXCLUSIVE REMEDIES AND OUR ENTIRE OBLIGATION AND LIABILITY FOR ANY BREACH OF THIS LIMITED WARRANTY. OUR LIABILITY WILL UNDER NO CIRCUMSTANCES EXCEED THE ACTUAL AMOUNT PAID BY YOU FOR THE DEFECTIVE PRODUCT THAT YOU HAVE PURCHASED THROUGH THE SITE, NOR WILL WE UNDER ANY CIRCUMSTANCES BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES OR LOSSES, WHETHER DIRECT OR INDIRECT.
    5.  

    Dispute resolution

  5. YOU AND ICEBREAKER ARE AGREEING TO GIVE UP ANY RIGHTS TO LITIGATE CLAIMS IN A COURT OR BEFORE A JURY, OR TO PARTICIPATE IN A CLASS ACTION OR REPRESENTATIVE ACTION WITH RESPECT TO A CLAIM. OTHER RIGHTS THAT YOU WOULD HAVE IF YOU WENT TO COURT MAY ALSO BE UNAVAILABLE OR MAY BE LIMITED IN ARBITRATION.

    ANY CLAIM, DISPUTE OR CONTROVERSY (WHETHER IN CONTRACT, TORT OR OTHERWISE, WHETHER PRE-EXISTING, PRESENT OR FUTURE, AND INCLUDING STATUTORY, CONSUMER PROTECTION, COMMON LAW, INTENTIONAL TORT, INJUNCTIVE AND EQUITABLE CLAIMS) BETWEEN YOU AND US ARISING FROM OR RELATING IN ANY WAY TO YOUR PURCHASE OF PRODUCTS THROUGH THE SITE, WILL BE RESOLVED EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION.
    6.  

    Governing law

  6. By visiting the Site, you agree that the laws of the State of Colorado, will govern these Terms, and if there is any dispute relating to these Terms that might arise between you and icebreaker the courts of the State of Colorado will have non-exclusive jurisdiction over such dispute.
 
 

Terms of Buying for Collection In-Store (BOPIS)

Our Terms of Buying for Collection In-store (BOPIS) apply to you when you buy a product on the Site for later collection in an icebreaker store, and you agree to be bound by these terms.

 
  1. When you buy a product on the Site for collection in an icebreaker store, your order is authorized for payment at that time. Payment is captured once your order has shipped to the store from our warehouse (1-2 business days later). The email contains the relevant information and collection details of your purchased product.
  2. If you need to cancel your order, please note that we begin processing orders from the second you complete your purchase checkout, meaning that there isn’t a period where submitted orders can be canceled or changed.
  3. We must reserve the right to contact you on the email address and/or phone number you have provided as part of the order in case we need to provide you with any further updates pertaining to your purchase; otherwise we can’t inform you.
  4. If you wish to contact us for enquiries pertaining to your purchase you may contact us either via email or phone. These contact details for your selected store are available in the confirmation email sent to you upon successful order.
  5. If you have not picked up your order after 10 days from receiving the first notification that your order is ready for pickup, we will process your order as a return and send you a full refund. This process is automatic and won’t be challengeable for any reason (for example: wrong email address, late opening email, spam box).
  6. Some item(s) may not be available for exchange in store, but returning the item will be an option within store per the online Returns Policy.
  7. Pro customer purchases on icebreaker.com are Final Sale, including purchases through our BOPIS service. BOPIS orders placed with Pro customer accounts will be unable to return their order(s) in store.
    8.  

Terms of reservation

Our Terms of Reservation apply to you when you reserve a product – for later collection from one of our icebreaker stores – from us on the Site, and you agree to be bound by our Terms of Reservation when you reserve a product from the Site.

 

    Reserving an item

  1. When you reserve a product on the Site for collection in a selected icebreaker store, icebreaker may choose to not accept your reservation for any reason.
  2. If your reservation is accepted by us you will receive an email from us confirming that your reservation this. The email will contain relevant information including collection details for your reserved product. Your reserved product will only be held in store for collection by you within the timeframe specified in the email.
  3. A reservation can only comprise of a single product, of quantity one (1), for collection at a single icebreaker store. If you wish to reserve more than one product or with multiple quantities, and for collection in more than one icebreaker store, you will need to submit separate reservations for each.
  4. We must reserve the right to contact you on the email address and/or phone number you have provided as part of the reservation if we need to provide you with any further updates pertaining for your reserved product; otherwise we can’t inform you.
  5. If you wish to contact us in relation to your reservation, you may contact us either via email or phone. These contact details for your selected store are available in the confirmation email sent to you upon successful reservation.
    6.  

    Terms applicable on buying our collection in-store and through reservation

     

    Your personal information with us

  6. Your personal information including but not limited to your name, email address and phone number provided to us when you successfully reserve a product shall be used solely for the purpose of contacting you to provide you with the latest information and updates pertaining to your reservation, reserved item and collection.
  7. We will not contact you for any other marketing and/or promotional purposes unless you have explicitly previously provided your consent.
    8.  

    Accuracy of product descriptions

  8. We do our best to display accurate information on the Site, however the information on our Site may not always be up to date, accurate or complete, including (for example purposes only) product descriptions, product colours, photographs or pricing information. Measurements on the Site are approximate only.
  9. If a product that you have reserved is not as described or pictured, or is not the right size, you may opt for another product during your visit to your selected icebreaker store, this way cancelling the original reservation.
    10.  

    Product availability

  10. Products displayed on the Site may not be available for reservation in all icebreaker stores or on the Site. Some products may only be available to purchase on the Site.
  11. icebreaker may change or discontinue products at any time without any prior notice to you.
  12. If you have placed a reservation for a product that is no longer available (or becomes unavailable), icebreaker will work with you to either substitute a similar product or arrange a later collection once the product is replenished.
    13.  

    Prices

  13. All prices on the Site are in US dollars and are inclusive of any applicable sales tax.
  14. We may change the prices on the Site or in our icebreaker stores at any time. As such, if you reserve a product before any price change, then the purchase price for the product will either be the price that was shown on the Site at the time you submitted your reservation (and confirmed in your email), or the price in our icebreaker stores during your collection, whichever is lower.
    15.  

    Terms of payment

  15. You will need to pay the purchase price for your reserved product in store at the time of collection.
    16.  

    Returns

  16. You may return any product you have purchased from icebreaker as long as it is unworn, unwashed, and in the original packaging. A product may be returned for a refund of the purchase price for any reason 30 days from the date the product is purchased. Proof of purchase will be required.
  17. For more information visit the Returns page on the Site.
    18.  

    Warranty

  18. Subject to any of our obligations at law, icebreaker will replace your icebreaker garment within 12 months of purchase if it has faulty fabric, stitching or manufacturing. Please return your garment as soon as possible so we can assess its condition and send you a replacement.
  19. Please contact  or call 1 888 530 0075 for instructions on how to return a garment under this warranty or visit the Returns page on the Site
 
 

CONTACT INFORMATION

For questions or concerns you have about the Site, icebreaker products, your order on the Site, etc. please contact us via email at   or phone at 1 888 530 0075.

Icebreaker, a Division of VF Outdoor, LLC
1551 Wewatta St
Denver, CO 80202