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Privacy Policy

Last Updated: 1 January 2023

Privacy Policy Statement

At icebreaker, we understand that you care about how information about you is collected, used and shared. This Privacy Policy describes the information we may collect directly or indirectly about you; explains how and why we may collect, use and share your information; and sets out the choices you have about your information. As discussed in more detail below, we collect, use and share your information in order to better serve you and improve our own business processes.

This full Privacy Statement applies to all of our consumers in the United States and Canada and describes how we handle personal information in a variety of contexts, such as when consumers use our websites, mobile applications or facilities, purchase our products, participate in our promotions and events, or otherwise provide information to us.

In the United States, icebreaker is a division of VF Outdoor LLC, a subsidiary of VF Corporation, and in Canada, icebreaker is a division of VF Outdoor Canada Co., another subsidiary of VF Corporation. For the purposes of this Privacy Statement, when we use the terms "we", "us" and "our" or similar terms, we are referring to VF Outdoor, LLC in the United States or VF Outdoor Canada Co. in Canada.

Categories of Information We Collect

In order to help us better understand you to provide you with an excellent customer experience, we collect information that identifies you or that we may associate with you (your "Personal Information") as well as information that does not identify you (for example, anonymous, de-identified or aggregated data). We may also collect various categories of information directly (from you) or indirectly (from others), as described in more detail below. The categories of personal information (including sensitive personal information) that we or our service providers collect (or have collected in the preceding 12 months) may be as follows:

• Identifiers (such as your name, nickname, account name, unique personal identifier, online ID/screen name, IP address, driver's license number, or signature);
• Contact information (such as your physical or mailing address, telephone number or email address);
• Profile information that we collect or that is inferred (such as business information and inferences, including products or services purchased or considered, purchase histories or trends, interactions with us, preferences, psychological traits/predispositions, behavior, attitudes, intelligence or abilities/abilities, some of which can be attributed by probability methods);
• Education information (such as the status or history of your education);
• Employment information (such as your employment status or history, or professional information);
• Internet activity (such as browsing history, search history, clicks, interactions with websites, applications and advertisements, or social media information);
• Demographic data (such as your age, date of birth, sex or gender, race or ethnicity);
• Physical characteristics or biometrics (such as your height, height, weight or other information related to your footwear and clothing preferences, as well as your appearance and voice);
• Financial information (such as your bank account number, credit card number, debit card number, other payment information);
• Location data (such as the geographical location information indicated by your mobile device or computer); and
• Sensitive Personal Information (such as your precise geolocation).

How Information About You Is Collected

When you interact with us, we may collect information about you directly. Examples of direct interaction with us include visiting our websites, shopping in our stores, communicating with our customer service representatives, attending our events, using our mobile applications, participating in our marketing efforts (including contests, sweepstakes and virtual events), participation in our customer loyalty programs, or any other way you communicate directly with us. When collecting information about you directly, we may ask you to provide us with that information affirmatively (for example, when we ask for your phone number), or we may collect that information from your electronic device (for example, when you download and use our mobile applications or visit our websites) or by observing your activity (for example, when you visit our stores). We and some of our service providers, contractors and advertising networks collect identifiers associated with your mobile or other devices, which may be used to deliver personalized advertising or content over the Internet, across devices, or browsers (sometimes referred to as "cross-device tracking"). In some cases, we may use service providers to help us manage our business, and they may collect data on our behalf in connection with the services they provide to us. In addition, where permitted by applicable law, third parties may obtain information about you independently, and we may acquire that data (for example, by purchasing the data).

The following list describes the sources from which we or our service providers may collect various categories of personal information directly (from consumers like you) or indirectly (from third parties):

• Identifiers may be collected directly from consumers; public records; consumer data resellers/ brokers; advertising networks; operating systems and platforms; social networks/ social media.
• Contact information may be collected directly from consumers; public records; consumer data resellers/ brokers; or social networks/ social media.
• Profile information may be collected directly from consumers; consumer data resellers/ brokers; advertising networks; operating systems and platforms; or social networks/ social media.
• Education information may be collected directly from consumers; or consumer data resellers/ brokers.
• Employment information may be collected directly from consumers; or consumer data resellers/ brokers.
• Internet activity may be collected directly from consumers; consumer data resellers/ brokers; advertising networks; internet service providers; operating systems and platforms; or social networks/ social media.
• Demographic information may be collected directly from consumers; or consumer data resellers/ brokers.
• Physical characteristics or biometric information may be collected directly from consumers; or consumer data resellers/ brokers.
• Financial information may be collected directly from consumers.
• Location data may be collected directly from consumers; consumer data resellers/ brokers; advertising networks; internet service providers; operating systems and platforms; or social networks/ social media.

Why Your Information Is Collected, and Used, and Shared

We use the personal information we collect directly and indirectly to conduct our business, to communicate with you and to provide better products, services and experiences, as described below. The specific purposes for which we or our service providers may collect and use information about you are: (1) to provide the products and services you have ordered or requested, and to communicate about your orders; (2) enable and improve our customer service; (3) respond to your comments, questions or complaints; (4) personalize your experiences; (5) understand your opinions, preferences and purchasing habits; (6) analyze trends and statistics; (7) to administer and execute our contests and other promotions, including special discounts for professionals, military personnel, students and first responders; (8) to analyze and improve our websites, mobile applications, facilities, products and services; (9) to market our products and services to you, including by sending you marketing communications and other information regarding our products, services or special events, and to improve our marketing efforts; (10) to share reviews, testimonials, or other user-generated content; (11) to facilitate our merger or acquisition activities; (12) to secure and protect our information and technology systems, as well as information about you and other consumers; (13) to facilitate internal audits, dispute resolution or investigations; (14) to evaluate new technologies for our business; (15) to carry out market research; (16) to formulate our business strategies; (17) to analyze information about organizations to which you may belong; (18) to enable us to monitor and evaluate our third-party service providers and their activities; (19) to administer our gift card programs, loyalty programs and other stored value programs; (20) to keep records of transactions; (21) to comply with our contractual obligations; (22) to detect and deal with actual or potential fraud; (23) to establish and maintain data backups for our business continuity and disaster recovery; and (24) to comply with various legal obligations or other rules we face. The following list describes in detail the purposes for which we and our service providers collect and use each category of personal information (each number corresponds to a specific purpose above):

What Information About You Is Shared and With Whom

We operate under the following brands: Altra®, Dickies®, Eastpak®, Icebreaker®, JanSport®, Kipling®, Napapijri®, Smartwool®, Supreme®, The North Face®, Timberland® and Vans®, and we may share your personal information within our organization.

We may also share your personal information (including confidential personal information) with service providers and subcontractors who provide services to us or conduct activities on our behalf. When we share your personal information with our service providers and contractors, we ask them to use or not share your personal information only for the purposes intended, which are limited to those listed above. An example of sharing our information with a service provider is sharing your name, address and other similar contact information with a courier for the purpose of delivering a product to you or notifying you of the status of the shipment. Our service providers and subcontractors include organizations that perform the following activities on our behalf: marketing and advertising; order fulfillment; market or consumer studies and analyses; account management; management of events or promotions; combating fraud; security; customer service; payment processing; technical assistance; Product creation. The categories of information we may share with service providers and subcontractors are as follows: Identifiers; Coordinates; Profile Information; Education Information; Employment Information; Internet activity; Demographics; Physical characteristics or biometric data; Financial information; or Location Data. We share these categories of information for the same purposes for which we collect and use them, as described above under "Why Your Information Is Collected and Used".

We may also disclose consumer personal information (including confidential personal information) to third parties who are not our contractors or service providers for the following purposes: to facilitate our merger or acquisition activities; to facilitate internal audits, dispute resolution or investigations; to detect and deal with actual or potential fraud; or to comply with various legal obligations or other rules to which we are subject.

We do not sell consumers' personal information in exchange for money. However, we share consumers' personal information (including confidential personal information) with certain third parties in a manner that could be considered a "sale" of personal information under California's Consumer Privacy Act, even if we do not receive any financial compensation from the third parties in exchange. For example, we allow third parties, such as Facebook® and Google®, to place technologies (such as cookies) on our websites for marketing purposes to users of our websites. You may request that your personal information not be sold by following this link: Your Privacy Choices.

Data Retention

We retain each class of consumer personal information for as long as reasonably necessary to fulfill the purposes for which it was collected and used, but no longer. In determining how long we retain consumers' personal information, we consider how often our consumers purchase from us, our consumers' experience, the usefulness of the information to our business purposes, warranty and recall issues, legal and contractual record retention requirements, and other factors. We do not retain any class of personal information for more than six years after our last interaction with a consumer, except as required by law.

Children’s Privacy

We do not intend to collect personal information from anyone under the age of 16. If you are under the age of 16, you should not provide us with any personal information. If you are the parent or guardian of a child under the age of 16 and you suspect that they have provided us with personal information, you may contact us using one of the means of communication described in this Privacy Statement to notify us so that we can delete that information. We do not knowingly share or sell the personal information of consumers under the age of 16.

Protecting Your Personal Information

We store personal information on our servers or those of our service providers (including "cloud" servers), and it is accessible to authorized employees, representatives and agents who need to access it for the purposes described in this Privacy Statement. We have implemented reasonable procedures and security measures designed to protect personal information and our computer systems that store personal information. Unfortunately, no transmission of information over the Internet or storage of information electronically can be guaranteed to be 100% secure. In order to help protect the personal information you provide to us, you: (i) must not share your password or account information with others, (ii) you must use a secure Internet connection and web browser, (iii) you must choose a unique, complex and secure password, (iv) you must change your password frequently and (v) you must not use the same password elsewhere. If you become aware of the loss, theft or unauthorized use of a password, please contact us immediately using the contact information below. By providing your email address in connection with a purchase or use of our websites, mobile applications or services, you consent to receive electronic notification of any information security issues using your most recent email address on file.

Links To Other Websites

Our websites and mobile applications may contain links to third-party websites to which this Privacy Statement does not apply ("Linked Websites"). Your use of the linked websites will be governed by the terms of use, privacy policies and other terms, notices and policies set forth on or referred to such linked websites.

International Data Transfers

This privacy statement describes our policies and procedures in the United States and Canada. We are a global company, and personal information we collect in the United States and Canada may be transferred to other jurisdictions (such as the United States, Canada and the European Union) as permitted by law, for the purposes described in this Privacy Statement, and the information may become subject to the laws of those jurisdictions and accessible to authorities in those jurisdictions.

Privacy Options

We have procedures by which you or an agent can submit requests regarding your personal information. To use your options as described in this Privacy Statement, you can contact us in one of the following ways:

• by telephone at +1-877-709-1800;
• by completing the web form at the following address https://www.vfc.com/privacy-requests; or
• by mail at: VF Corporation, Attn: Privacy Office, 105 Corporate Center Blvd, Greensboro, North Carolina, United States 27408.

They are collectively referred to as "means of communication." To effectively exercise your privacy options or learn about how we handle your personal information, you must use one of these means of communication. You may also send questions or complaints to our Privacy Office using the above means of communication, and we will take appropriate steps to address any legitimate concerns or complaints.

The list below describes the types of requests you can make to us regarding the information we have collected from you:

• Request Information: You may ask us to provide you with (i) the specific pieces of personal information we have collected about you; (ii) the categories of personal information we have collected about you; (iii) the categories of sources from which we collect information about you; (iv) the business or business purposes for collecting information about you; (v) the categories of third parties with whom we share or have shared personal information about you; (vi) the categories of personal information we have shared about you; or (vii) profiling or automated decision-making about you.
• Request to Deletion: You may ask us to delete any personal information we have collected from you and to ask our service providers to delete your personal information from their records.
• Request for Correction: You may ask us to correct or update your personal information previously provided to us.
• Request to withdraw from sale: You may request that we not sell your personal information.
• Request to opt out of the sale or sharing of personal information: You can ask us not to sell your personal information or share it with third parties for certain purposes.
• Request to opt out of targeted advertising: You can ask us not to send you ads based on your behavior in different contexts.
• Request to Opt Out of Sharing for Marketing by Third Parties: You may ask us not to share your personal information with unaffiliated third parties solely for independent direct marketing purposes (in accordance with California's "Shine the Light" law).
• Request to remove profiling and automated decision-making: You can ask us not to use your personal information as part of profiling processes or automated decision-making.
• Request to Opt Out of Use or Disclosure of Confidential Personal Information: You may ask us not to use your Confidential Personal Information for certain purposes.
• Membership Application: After making a withdrawal request mentioned above, you can choose to re-register.

We will use commercially reasonable efforts to respond to your request for information, deletion or correction within 45 days; However, we may inform you, within the initial 45-day period, that we will extend this period to the extent permitted by law. We will use commercially reasonable efforts to respond to your withdrawal request within 15 days. We reserve the right to refuse any request to the extent permitted by applicable law. We may refuse a deletion request, in whole or in part, if we determine that there is a legal basis for retaining the information, including because the information is necessary to (i) enter into a transaction or perform a contract between us; (ii) ensure security; (iii) debug or repair errors; (iv) exercise a legal right; (v) comply with any other law or legal obligation; (vi) conduct research; (vii) permit only internal uses that are reasonably aligned with the reasonable expectations of our consumers; or (viii) otherwise use the information, internally, in a lawful manner that is consistent with the context in which you provided the information. If we refuse a request, in whole or in part, we will notify you using the means of communication you have chosen, and we will provide you with instructions on how to appeal the decision. We will not discriminate against you because you have made a request described in this Privacy Statement or have exercised your rights under applicable law. We may offer financial or non-financial incentives under programs that require you to disclose certain personal information, such as a customer loyalty program, but only if you choose to participate in such a program. If you ask us to delete your information or limit the use of your information, we will comply with your request, but you may lose some or all of the benefits associated with the incentive program. (For example, if you ask us to delete your personal information, you will forfeit all points earned under the loyalty program).

Information regarding consumer privacy requests we received during the previous calendar year is available here.

 

Procedure for verifying your identity

For privacy and security reasons, and to prevent fraud and other harmful activities, when we receive a request through one of the means of communication, we may need to ensure that the person submitting the request is who they say they are. Accordingly, we may take reasonable steps to verify the identity of the individual submitting the request, as further described on our privacy request web portal. If we ask you to verify your identity, you must promptly cooperate with our efforts so that we can respond to your request.

 

Requests from representatives

If you submit a request for consumer personal information on behalf of another individual, you must assure us that you have the legal authority to act on behalf of that individual, and that your identity and that of the other person is accurate, before we can respond to your request.

 

Procedure for opting out of online advertising or other promotional communications

In addition to the options described above, you can take other steps to limit the collection, use and sharing of your personal information. You can manage how your device, mobile browser and other devices share information with our websites and mobile applications, as well as how your browser handles cookies and other tracking technologies, by adjusting your device's privacy and security settings. Please refer to the instructions provided by your service provider or device manufacturer for instructions on how to adjust your settings. Our websites do not currently have a mechanism to recognize "Do Not Track" signals from an Internet browser, and we cannot track these signals. Many of the companies that use cookies or other tracking or monitoring mechanisms allow you to opt out of advertising through mechanisms established by business groups. If you wish to reduce this type of third-party interest-based advertising, you may opt out of advertisements from members of the National Advertising Initiative here, and from members of the Digital Advertising Alliance here (for the United States) or here (for Canada). Note that the links mentioned in the previous sentence will not prevent you from receiving all commercial communications from us. There are other ways to tell us whether or not you wish to receive promotional communications from us. When you create an account or log into your account on our websites or mobile applications, you may have the opportunity to make or change your choices with respect to each brand. You will also have the opportunity to stop receiving marketing electronic messages from us by clicking on an "unsubscribe" hyperlink contained in the commercial electronic messages that these brands send you. If you receive a text message (SMS or MMS) from one of our brands and wish to opt out of receiving further text messages, you may do so by following the opt-out instructions in the text message.

 

Changes to This Privacy Statement

We will review our Privacy Statement periodically (at least annually), and we reserve the right, in our sole discretion, to revise, change or modify this Privacy Statement at any time. Any changes to this Privacy Statement will be posted on our websites and will be effective on the date of posting. We encourage you to visit this page periodically to review this information. By engaging with us, including by visiting our website(s) or mobile application(s), after this Privacy Statement is updated, you agree to the terms of updating this Privacy Statement. This privacy statement was last updated on January 1, 2023.

 
Print a copy
 
 

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Terms & Conditions

Welcome to www.icebreaker.com (the Site).

In these terms and conditions (Terms), “icebreaker” “we”, “our” or “us” means Icebreaker, a division of VF Outdoor Canada, Co and any reference to “you” or “your” refers to you.

When you access, browse, view, use, or order our products from the Site you agree to be bound by these Terms and any policies that we refer to in these Terms, including the following:

• Terms of Sale
• Site Terms of Use
• Privacy Policy
• Shipping Policy
• Returns Policy
• General Terms of the icebreaker's nature.rewards Program

Your privacy is very important to us. Please read our Privacy Policy for information about how icebreaker collects, uses, holds or discloses any personal information about you.

We may amend these Terms from time to time by posting the revised version on the Site or sending you an email before the effective date of any amendment. If you continue to use our Site following the effective date of an amendment to these Terms, then you will be deemed to have accepted the amendment. If you do not accept any amendment to these Terms you will not be penalised by us, however you may no longer use the Site from the effective date of that amendment.

Terms of Sale

Our Terms of Sale apply to you when you purchase a product from us on the Site, and you agree to be bound by our Terms of Sale when you order a product from the Site.

Site Terms of Use

When you access, browse, use or view the Site, you accept these Terms of Use.

General

Terms of Buying for Collection In-Store (BOPIS)

Our Terms of Buying for Collection In-store (BOPIS) apply to you when you buy a product on the Site for later collection in an icebreaker store, and you agree to be bound by these terms.

Terms of reservation

Our Terms of Reservation apply to you when you reserve a product – for later collection from one of our icebreaker stores – from us on the Site, and you agree to be bound by our Terms of Reservation when you reserve a product from the Site.

Contact Information

For questions or concerns you have about the Site, icebreaker products, your order on the Site, etc. please contact us via email at ibcanada_service@vfc.com or call 1 866 403 0576.

CANADIAN HEADQUARTERS

Icebreaker, a division of VF Outdoor Canada, Co
900-1959 Upper Water St,
Halifax NS, B3J 2X2

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Terms & Conditions

GENERAL TERMS OF THE ICEBREAKER'S NATURE.REWARDS PROGRAM ("TERMS")

As of 19 April 2021

Membership of icebreaker's nature.rewards Program ("The Program") and its benefits are offered at the discretion of icebreaker, which reserves the right to terminate, change, limit, modify, or cancel any rules, regulations, benefits, or conditions of participation of "The Program" at any time, with or without notice. In the event of cancellation, Points earned up to the date of cancellation will be issued according to the "Terms" in place immediately prior to cancellation.

icebreaker may change or modify these "Terms" at any time. We will post the revision date with the revised "Terms" on our website. Electing to remain a Member after a change in the "Terms" constitutes your acceptance of the revised "Terms". The revisions to "The Program" that icebreaker may make include, but are not limited to, any of the following changes: (i) increase or decrease the number of points for each purchase and activity; (ii) increase the number of Points required to earn an Instant Reward and/or to qualify into a Level; (iii) cease providing a Instant Rewards and/or Level Rewards; (iv) change the method of becoming a Member; (v) institute or add blackout dates for earning Points or using Instant Rewards and/or Level Rewards.

These "Terms" are void where and to the extent prohibited by law.

In the event of a dispute over ownership of an "The Program"'s account, the registration will be declared to have been made by the authorized account holder of the email address submitted at the time of registration. For purposes of these "Terms", the "authorized account holder" is the natural person who is assigned to the submitted email address by an internet provider, online service provider, or other organization (e.g., business, educational institution, etc.) that is responsible for assigning email addresses for the domain associated with the submitted email address.

Abuse of "The Program", including failure to abide by these "Terms", the sale or barter (or the attempted sale or barter) of Instant Rewards, Level Rewards, Points, or promotional offers, and any misrepresentation of fact relating thereto or other improper conduct as determined by icebreaker in its sole judgment may result in cancellation of a Member's account and future disqualification from Program participation in "The Program", forfeiture of all Points accrued, and cancellation of any qualified Instant Rewards and Level Rewards. At our discretion, we may prosecute abuse of "The Program" to the fullest extent of the law.

You may cancel your nature.rewards membership at any time by emailing icebreaker's Customer Service team at ibcanada_service@vfc.com or by calling 1 866 403 0576. If you cancel your nature.rewards membership, your accrued Points will be forfeited.

Points are not transferable and may not be combined among Members or conveyed by any means to anyone, including through a Member's estate, and may not pass to a Member's successors and assigns. Accrued Points do not constitute property of the Member. Accrued Points are not transferable by the Member upon death, as part of a domestic relations matter, or otherwise.

By agreeing to participate in "The Program", you release Icebreaker, a division of VF Outdoor Canada, Co, its parent and subsidiaries and affiliate entities, and their respective, directors, officers, employees and agents (the "Released Parties") from all liability with respect to the misdirection or misuse of any Points, or the use of any Level Rewards and Instant Rewards by an individual other than "The Program"'s Member who earned the Level Rewards and Instant Rewards. You further agree to release the Released Parties from and against any and all claims, damages, losses, liabilities, and other expenses (including, without limitation, attorney's fees) relating to your participation in "The Program", use of Instant Rewards, use of products or experiences from the Level Rewards, or agreement to these "Terms".

The Released Parties make no warranty or condition, express or implied, including, but not limited to, any warranties or conditions of merchantability or fitness for a particular purpose with respect to "The Program", membership in "The Program", or any products or services related to "The Program".

The "The Program" and these "Terms" will be governed by and construed under the substantive laws of British Columbia, Canada, without reference to conflict-of-laws considerations. The parties submit to the non-exclusive jurisdiction of the Courts of British Columbia, Canada.

The icebreaker logo, and other logos and taglines are the intellectual property of icebreaker.

If you have any questions about the "The Program" or these "Terms", please contact our icebreaker Customer Service team at 1 866 403 0576.

"The Program"

When a member joins "The Program", he or she can earn points on purchases made in the Canadian icebreaker website at www.icebreaker.com/en-ca/ for purchases paid for in C$, made from, and delivered to, the Canada only.

“The Program” is also available across icebreaker’s participating retail stores (“Participating Stores”) within Canada. As such, all activities associated with “The Program” such as membership enrolment, earning points and redeeming of rewards can be done with the assistance of retail staff in the “Participating Stores”.

Points will be earned during each nature.rewards Year. A nature.rewards Year is defined as a year from when you signed up to the nature.rewards program. For example, if you joined on the 1 April 2020, your nature.rewards year will end on the 31 March 2021.

 

"Participating Stores"

Store	Physical address
icebreaker Park Royal Touch Lab	The Village At Park Royal, 825 Main St, Unit G3, West Vancouver, British Columbia, V7T2Z3 Canada
icebreaker Kitsilano Touch Lab	2089 West 4Th Avenue, Kitsilano, Vancouver, British Columbia, V6J 1N3, Canada
icebreaker Edmonton Touch Lab	West Edmonton Mall, 8882-170Th Street NW, Unit E-220, Edmonton, Alberta, T5T 3J7 Canada
icebreaker Calgary Touch Lab	Chinook Centre, 6455 Macleod Trail SW, Unit# 1159, Calgary, Alberta, T2H 0K8, Canada
icebreaker Toronto Touch Lab	278B Queen Street West, Toronto, Ontario, M5V 2A1, Canada
icebreaker Ottawa Touch Lab	Rideau Centre, 50 Rideau St #271, Ottawa, Ontario, K1N 9J7, Canada
icebreaker Montreal Touch Lab	1515 St-Catherine Street West, Suite 1-725, Montreal, Quebec, H3G 2W1 Canada
icebreaker Carrefour Laval Touch Lab	Space T032D, 3003 Boulevard Le Carrefour, Laval, Quebec, H7T 1C8, Canada
icebreaker Vancouver Outlet	69-7899 Templeton Station Road, Richmond, Vancouver, V7B 0B7, Canada
icebreaker Toronto Outlet	Suite 509, Toronto Premium Outlets, 13850 Steeles Avenue West, Halton Hills, Ontario L7G 0J1, Canada

Eligibility

A member must be at least 18 years of age or above to enrol into the "The Program". Employees of Icebreaker, a division of VF Outdoor Canada, Co and all its affiliates and subsidiaries, and/or individuals receiving a discount or free product to represent the icebreaker brand are not eligible.

Joining "The Program"

A member may enrol into "The Program" online at www.icebreaker.com/en-ca/ by creating an account. The user is responsible for providing the correct email address to receive points and rewards. As a result, each Member is responsible for maintaining accurate and updated personal information, including your email address. A member may update his/her personal information online at www.icebreaker.com/en-ca/account or by emailing icebreaker's Customer Service team at ibcanada_service@vfc.com or by calling 1 866 403 0576. A member may opt-out of "The Program" at any point in time by emailing icebreaker's Customer Service team at ibcanada_service@vfc.com or by calling 1 866 403 0576. Where a member opts-out, the member will lose all their entitlements to forfeit of all Points accrued, and any qualified Instant Rewards and Tier Rewards will be cancelled with immediate effect.

A member may join "The Program" at any time.

Earning Points

Points can be earned and accu mulated during the nature.rewards Year. Members will receive fifty (50) points upon signing up for a www.icebreaker.com/en-ca/ account and registering as a Member. This can be done on www.icebreaker.com/en-ca/account. Alternatively, this can also be cone with the assistance of retail staff in the “Participating Stores”.

There will be a delay between the time of purchase and the actual award of points to your account. During this period, the status will be marked as 'Pending'. Products that are returned will count towards the deduction of points eventually awarded. Once the points are confirmed and awarded, the status will be marked as 'Confirmed'.

When purchases are made at www.icebreaker.com/en-ca/ or “Participating Stores”, members will receive ten (10) points for every C$1 spent on eligible full-price product, five (5) points for every C$1 spent on eligible, discounted, and/or non-full priced product. Only purchases made on www.icebreaker.com/en-ca/ from, and delivered to/within Canada and “Participating Stores” are eligible for points accumulation.

Purchases with other discounts (for eg, Pro Membership, Growers’ Discount or other partner, discount or coupon codes) and/or made during a promotional period will not be eligible to be converted to points unless explicitly stated. Accumulated points are used for the sole purpose of determining the Membership Level each member achieves within a nature.rewards Year and cannot be converted into cash or used to redeem rewards. All the points earned within a nature.rewards Year will continue to accumulate until the end of the nature.rewards Year, At the end of the nature.rewards Year, all accumulated points will be reset to zero(0).

Membership Levels

Levels are tied to the points you earned within a nature.rewards Year. Each Level brings with it associated Level Rewards. You will start off with zero (0) points at Level 0 upon registration as a Member. You will progressively get upgraded to higher Levels upon accumulating a certain amount of points within the nature.rewards Year. Members achieving the Seeker, Adventurer and The Natural Tiers will remain within that Tier for a maximum of two (2) nature.rewards Years. For example, if John achieves the Adventurer Tier on 1 May 2020, he will enjoy the Tier Rewards associated with Adventurer Tier right through to the end of his nature.rewards Year 1 and until the end of his nature.rewards Year 2.

Rewards

Unless stated otherwise, rewards are typically issued via email, delivered to the email address submitted at the time of registration into the “The Program”. 

Rewards in the form of discount coupons can be applied on purchases made on the www.icebreaker.com/en-ca/ website or any of the “Participating Stores”, subject to their expiry dates.

 

Each discount coupon must be applied in its entirety within a single order. The discount coupon’s value cannot be partially applied, split across multiple orders or saved for future orders.

Returning any or all items within a purchase that have discount coupon(s) applied shall only result in the refund of the actual final amount paid, in its original form of payment. The applied discount coupon(s) will not be refunded, and hence will be forfeited.

More than one (1) coupon code may be applied within a single purchase, as long as the total merchandise value in the bag has a minimum value of C$5 upon application of all discount coupon codes.

Email and Privacy Policies

By registering for "The Program", you agree to receive transactional emails regarding the "The Program" from icebreaker. These may include information about Points, Levels, Instant Rewards, Level Rewards, Program updates, and other related materials at the discretion of icebreaker. Members may not unsubscribe from transactional emails of "The Program", but can cancel their membership in "The Program" as described in the "Terms". When registering for "The Program", Members will have the option of signing up to receive promotional email offers and updates from icebreaker. Members may unsubscribe from icebreaker's promotional emails at any time via the unsubscribe link in those emails. By registering for "The Program", you consent to the collection, use and disclosure of your personal information as described in the icebreaker Privacy Policy.